‘Build it and they will come’ they said, and it is no surprise this strategy does not succeed. Yet so many organisations still follow this flawed route and discover worker adoption is poor.
Adoption isn’t just about basic use, it is about skilled people making the most of the extensive Microsoft tool-set they are provided with to perform the very best work they are able. Microsoft 365 services are packed with features and functionality but without the correct level of instruction, policy and engagement, adoption is likely to drop quickly after the fanfare of launch.
With Microsoft 365, successful adoption is preceded by a series of steps and requirements. If these steps are ignored, avoided or not properly addressed then, however good the software, your organisation is unlikely it see the service-uptake it desires. With a substantial investment in M365 licenses so it is essential from the outset to understand what can undermine Microsoft 365 adoption. Conversely, when introducing services such as Microsoft Teams® it is plausible that initial adoption is so high that other associated services fail to be adopted and can remain largely ignored.
The success of Microsoft 365 can be measured in a uniform adoption of a range of complimentary services that ensure work is more productive whilst protecting and securing important business information and data. Consequently you require an adoption strategy that crosses a wide range of services and signposts expectations to each employee rather than focusing only on one service or hoping people will simply like the services and start using them.